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These brands are disrupting the status quo by changing consumer expectations. Though they span different industries, they possess a common characteristic; simplicity is at the core of experiences they deliver. They are empowering people, reimagining experience, removing friction and saving time.

1

Google

1

Internet search

Rank Change: +1
Industry: Internet search

2

IKEA

1

Retail/General (mega/department store)

Rank Change: +1
Industry: Retail/General (mega/department store)

3

Amazon

26

Internet retail

Rank Change: +26
Industry: Internet retail

4

 

Giffgaff

 

Telecommunications / Cell phone service providers

Rank Change: N/A
Industry: Telecommunications / Cell phone service providers

5

Netflix

4

Internet retail

Rank Change: -4
Industry: Internet retail

6

Moneysupermarket

8

Internet search

Rank Change: +8
Industry: Internet search

7

Lidl

13

Retail / Grocery

Rank Change: +13
Industry: Retail / Grocery

Also view in:

Germany Global Sweden

8

PayPal

46

Banks / Retail

Rank Change: +46
Industry: Banks / Retail

Also view in:

Global United States

9

 

Just Eat

 

Restaurants

Rank Change: N/A
Industry: Restaurants

10

Asda

5

Retail / Grocery

Rank Change: -5
Industry: Retail / Grocery

11

H&M

71

Retail / Fashion; clothes

Rank Change: +71
Industry: Retail / Fashion; clothes

12

ALDI

8

Retail / Grocery

Rank Change: -8
Industry: Retail / Grocery

Also view in:

Germany Global

13

 

Octopus Energy

 

Utilities

Rank Change: N/A
Industry: Utilities

14

Spotify

25

Internet retail

Rank Change: +25
Industry: Internet retail

15

 

Deliveroo

 

Restaurants

Rank Change: N/A
Industry: Restaurants

16

KFC

27

Restaurants

Rank Change: +27
Industry: Restaurants

17

McDonald’s

18

Restaurants

Rank Change: +18
Industry: Restaurants

18

Morrisons

3

Retail / Grocery

Rank Change: -3
Industry: Retail / Grocery

19

Burger King

6

Restaurants

Rank Change: +6
Industry: Restaurants

20

 

Revolut

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

21

Marks & Spencer

17

Retail/General (mega/department store)

Rank Change: +17
Industry: Retail/General (mega/department store)

22

John Lewis

1

Retail/General (mega/department store)

Rank Change: +1
Industry: Retail/General (mega/department store)

23

Sainsbury’s

14

Retail / Grocery

Rank Change: -14
Industry: Retail / Grocery

24

Microsoft

66

Electronics

Rank Change: +66
Industry: Electronics

25

 

Apple Music

 

Internet retail

Rank Change: N/A
Industry: Internet retail

26

Royal Mail

51

Shipping / Mail

Rank Change: +51
Industry: Shipping / Mail

27

GoCompare

11

Internet search

Rank Change: -11
Industry: Internet search

28

Hilton

10

Travel / Hotels

Rank Change: -10
Industry: Travel / Hotels

29

 

Monzo

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

30

 

Starling

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

31

Adidas

26

Fitness

Rank Change: +26
Industry: Fitness

32

Premier Inn

26

Travel / Hotels

Rank Change: -26
Industry: Travel / Hotels

33

Nationwide

3

General insurance

Rank Change: +3
Industry: General insurance

Also view in:

Global United States

34

 

eBay

 

Internet retail

Rank Change: N/C
Industry: Internet retail

35

 

Dyson

 

Appliances

Rank Change: N/A
Industry: Appliances

36

The Co-operative Food

10

Retail / Grocery

Rank Change: -10
Industry: Retail / Grocery

37

Pret a Manger

14

Restaurants

Rank Change: +14
Industry: Restaurants

38

Sony

24

Electronics

Rank Change: +24
Industry: Electronics

39

Tesco

28

Retail / Grocery

Rank Change: -28
Industry: Retail / Grocery

40

 

TikTok

 

Social media

Rank Change: N/A
Industry: Social media

41

Confused.Com

54

General insurance

Rank Change: +54
Industry: General insurance

42

Airbnb

19

Travel / Hotels

Rank Change: +19
Industry: Travel / Hotels

43

Nandos

15

Restaurants

Rank Change: -15
Industry: Restaurants

44

NOW TV

34

Telecommunications / Cable providers

Rank Change: -34
Industry: Telecommunications / Cable providers

45

Uber

14

Travel / Car rental

Rank Change: +14
Industry: Travel / Car rental

46

Trivago

29

Travel / Booking

Rank Change: -29
Industry: Travel / Booking

Also view in:

Germany Global

47

Samsung

20

Electronics

Rank Change: +20
Industry: Electronics

48

Holiday Inn

33

Travel / Hotels

Rank Change: +33
Industry: Travel / Hotels

49

easyJet

17

Travel / Air

Rank Change: +17
Industry: Travel / Air

Also view in:

Germany Global

50

BT Sport

33

Telecommunications / Cable providers

Rank Change: +33
Industry: Telecommunications / Cable providers

51

HSBC

4

Banks / Retail

Rank Change: -4
Industry: Banks / Retail

Also view in:

Global India

52

Superdrug

4

Retail / Health and beauty; drugstore

Rank Change: +4
Industry: Retail / Health and beauty; drugstore

53

Starbucks

44

Restaurants

Rank Change: +44
Industry: Restaurants

55

Snapchat

59

Social media

Rank Change: +59
Industry: Social media

56

Comparethemarket

32

Internet search

Rank Change: -32
Industry: Internet search

57

Boots

8

Retail / Health and beauty; drugstore

Rank Change: +8
Industry: Retail / Health and beauty; drugstore

58

Booking.com

16

Travel / Booking

Rank Change: -16
Industry: Travel / Booking

59

YouTube

15

Social media

Rank Change: +15
Industry: Social media

60

ITV

11

Media (newspapers, TV, online, mobile)

Rank Change: +11
Industry: Media (newspapers, TV, online, mobile)

61

Primark

11

Retail / Fashion; clothes

Rank Change: +11
Industry: Retail / Fashion; clothes

62

Lloyds Bank

11

Banks / Retail

Rank Change: +11
Industry: Banks / Retail

63

Travelodge

51

Travel / Hotels

Rank Change: -51
Industry: Travel / Hotels

64

Facebook

75

Social media

Rank Change: +75
Industry: Social media

65

Panasonic

12

Electronics

Rank Change: -12
Industry: Electronics

66

Gap

26

Retail / Fashion; clothes

Rank Change: +26
Industry: Retail / Fashion; clothes

Also view in:

Global United States

67

HP

27

Electronics

Rank Change: +27
Industry: Electronics

68

Vodafone

12

Telecommunications / Cell phone service providers

Rank Change: +12
Industry: Telecommunications / Cell phone service providers

Also view in:

Germany Global India

69

First Direct

24

Banks / Retail

Rank Change: -24
Industry: Banks / Retail

70

 

Nestle

 

Retail/General (mega/department store)

Rank Change: N/A
Industry: Retail/General (mega/department store)

71

Mercedes-Benz

38

Automotive

Rank Change: -38
Industry: Automotive

72

Waitrose

51

Retail / Grocery

Rank Change: -51
Industry: Retail / Grocery

73

Audi

66

Automotive

Rank Change: -66
Industry: Automotive

74

Virgin Money

30

Banks / Retail

Rank Change: -30
Industry: Banks / Retail

75

Dropbox

37

Social media

Rank Change: +37
Industry: Social media

76

Guardian

11

Media (newspapers, TV, online, mobile)

Rank Change: +11
Industry: Media (newspapers, TV, online, mobile)

77

Pizza Express

50

Restaurants

Rank Change: -50
Industry: Restaurants

78

EE (Everything Everywhere)

25

Telecommunications / Cell phone service providers

Rank Change: +25
Industry: Telecommunications / Cell phone service providers

79

LG

66

Electronics

Rank Change: -66
Industry: Electronics

80

Instagram

33

Social media

Rank Change: +33
Industry: Social media

81

DHL

12

Shipping / Mail

Rank Change: -12
Industry: Shipping / Mail

82

The Co-operative Bank

27

Banks / Retail

Rank Change: +27
Industry: Banks / Retail

83

UNIQLO

18

Retail / Fashion; clothes

Rank Change: +18
Industry: Retail / Fashion; clothes

Also view in:

China Global Japan

84

Three

2

Telecommunications / Cell phone service providers

Rank Change: +2
Industry: Telecommunications / Cell phone service providers

85

Sky

15

Media (newspapers, TV, online, mobile)

Rank Change: +15
Industry: Media (newspapers, TV, online, mobile)

Also view in:

Germany Global

86

Volkswagen

13

Automotive

Rank Change: +13
Industry: Automotive

87

Reebok

47

Fitness

Rank Change: -47
Industry: Fitness

88

Apple

51

Electronics

Rank Change: -51
Industry: Electronics

90

Rbs

36

Banks / Retail

Rank Change: +36
Industry: Banks / Retail

91

Dell

41

Electronics

Rank Change: -41
Industry: Electronics

92

ZARA

37

Retail / Fashion; clothes

Rank Change: -37
Industry: Retail / Fashion; clothes

93

NatWest

28

Banks / Retail

Rank Change: +28
Industry: Banks / Retail

94

 

Transferwise

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

95

The Financial Times

2

Media (newspapers, TV, online, mobile)

Rank Change: -2
Industry: Media (newspapers, TV, online, mobile)

96

Barclays

12

Banks / Retail

Rank Change: -12
Industry: Banks / Retail

97

Virgin Media

18

Telecommunications / Cable providers

Rank Change: +18
Industry: Telecommunications / Cable providers

98

Ford

67

Automotive

Rank Change: -67
Industry: Automotive

99

Philips

77

Electronics

Rank Change: -77
Industry: Electronics

100

O2

51

Telecommunications / Cell phone service providers

Rank Change: -51
Industry: Telecommunications / Cell phone service providers

Also view in:

Germany Global

101

WhatsApp

23

Social media

Rank Change: -23
Industry: Social media

102

Metro Bank

94

Banks / Retail

Rank Change: -94
Industry: Banks / Retail

103

Channel 4

57

Media (newspapers, TV, online, mobile)

Rank Change: -57
Industry: Media (newspapers, TV, online, mobile)

104

BMW

13

Automotive

Rank Change: +13
Industry: Automotive

105

Puma

41

Fitness

Rank Change: -41
Industry: Fitness

106

Expedia

46

Travel / Booking

Rank Change: -46
Industry: Travel / Booking

Also view in:

Global United States

107

FedEx

2

Shipping / Mail

Rank Change: -2
Industry: Shipping / Mail

108

BBC

76

Media (newspapers, TV, online, mobile)

Rank Change: -76
Industry: Media (newspapers, TV, online, mobile)

109

Direct Line

79

General insurance

Rank Change: -79
Industry: General insurance

110

LinkedIn

25

Social media

Rank Change: +25
Industry: Social media

111

ScottishPower

25

Utilities

Rank Change: +25
Industry: Utilities

112

Enterprise

19

Travel / Car rental

Rank Change: +19
Industry: Travel / Car rental

Also view in:

Global United States

113

Travelzoo

65

Travel / Booking

Rank Change: -65
Industry: Travel / Booking

114

Virgin Atlantic

44

Travel / Air

Rank Change: -44
Industry: Travel / Air

115

 

OVO Energy

 

Utilities

Rank Change: N/A
Industry: Utilities

116

British Airways

64

Travel / Air

Rank Change: -64
Industry: Travel / Air

Also view in:

Global Sweden

117

Daily Mail

19

Media (newspapers, TV, online, mobile)

Rank Change: -19
Industry: Media (newspapers, TV, online, mobile)

118

EDF Energy

8

Utilities

Rank Change: -8
Industry: Utilities

119

Churchill

61

General insurance

Rank Change: -61
Industry: General insurance

120

IBM

5

Electronics

Rank Change: +5
Industry: Electronics

121

Santander

36

Banks / Retail

Rank Change: -36
Industry: Banks / Retail

122

TSB

4

Banks / Retail

Rank Change: -4
Industry: Banks / Retail

124

Aviva

8

Health insurance

Rank Change: -8
Industry: Health insurance

Also view in:

Global India

125

E.ON

2

Utilities

Rank Change: +2
Industry: Utilities

126

TalkTalk

18

Telecommunications / Cell phone service providers

Rank Change: -18
Industry: Telecommunications / Cell phone service providers

127

BT

21

Telecommunications / Cable providers

Rank Change: -21
Industry: Telecommunications / Cable providers

128

Bupa

4

Health insurance

Rank Change: +4
Industry: Health insurance

129

The Sun

110

Media (newspapers, TV, online, mobile)

Rank Change: -110
Industry: Media (newspapers, TV, online, mobile)

130

The Times

26

Media (newspapers, TV, online, mobile)

Rank Change: -26
Industry: Media (newspapers, TV, online, mobile)

131

Legal & General

6

General insurance

Rank Change: +6
Industry: General insurance

132

British Gas

10

Utilities

Rank Change: -10
Industry: Utilities

133

Skype

37

Telecommunications / Cell phone service providers

Rank Change: -37
Industry: Telecommunications / Cell phone service providers

134

AXA Health

5

Health insurance

Rank Change: -5
Industry: Health insurance

135

Avis

15

Travel / Car rental

Rank Change: -15
Industry: Travel / Car rental

136

Lufthansa

48

Travel / Air

Rank Change: -48
Industry: Travel / Air

Also view in:

Germany Global Sweden

137

Intercontinental

69

Travel / Hotels

Rank Change: -69
Industry: Travel / Hotels

138

 

Ryanair

 

Travel / Air

Rank Change: N/C
Industry: Travel / Air

Also view in:

Germany Global Sweden

139

 

AIG

 

Health insurance

Rank Change: N/A
Industry: Health insurance

140

Vitality Healthcare

12

Health insurance

Rank Change: -12
Industry: Health insurance

141

Norwegian Air

62

Travel / Air

Rank Change: -62
Industry: Travel / Air

Also view in:

Global Sweden

142

npower

12

Utilities

Rank Change: -12
Industry: Utilities

143

Hertz

19

Travel / Car rental

Rank Change: -19
Industry: Travel / Car rental

Industry Rankings

Industry Simplicity Score Simplicity Premium
950 1.2%
Industry Simplicity Score Simplicity Premium
828 2.1%
Industry Simplicity Score Simplicity Premium
816 2.3%
Industry Simplicity Score Simplicity Premium
722 3.2%
Industry Simplicity Score Simplicity Premium
714 1.2%
Industry Simplicity Score Simplicity Premium
654 3.1%
Industry Simplicity Score Simplicity Premium
637 3.3%
Industry Simplicity Score Simplicity Premium
606 2.4%
Industry Simplicity Score Simplicity Premium
593 3.7%
Industry Simplicity Score Simplicity Premium
592 2.1%
Industry Simplicity Score Simplicity Premium
580 5.6%
Industry Simplicity Score Simplicity Premium
579 2.5%
Industry Simplicity Score Simplicity Premium
523 2.8%
Industry Simplicity Score Simplicity Premium
450 3.9%
Industry Simplicity Score Simplicity Premium
447 4.7%
Industry Simplicity Score Simplicity Premium
436 3.2%
Industry Simplicity Score Simplicity Premium
428 2.7%
Industry Simplicity Score Simplicity Premium
416 3.7%
Industry Simplicity Score Simplicity Premium
416 2.4%

20

Industry Simplicity Score Simplicity Premium
395 4.7%
Industry Simplicity Score Simplicity Premium
342 N/A
Industry Simplicity Score Simplicity Premium
299 6.2%
Industry Simplicity Score Simplicity Premium
281 5.3%
Industry Simplicity Score Simplicity Premium
243 6.7%
Industry Simplicity Score Simplicity Premium
240 3.4%

Money To Be Made

All brands can benefit from simplifying, but not all may benefit equally. To understand which brands in the United Kingdom can reap the greatest financial reward, and what they need to do to command more for their services, download the full report.