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These brands are disrupting the status quo by changing consumer expectations. Though they span different industries, they possess a common characteristic; simplicity is at the core of experiences they deliver. They are empowering people, reimagining experience, removing friction and saving time.

1

Amazon

2

Internet retail

Rank Change: +2
Industry: Internet retail

2

Hulu

22

Internet retail

Rank Change: +22
Industry: Internet retail

3

Netflix

11

Internet retail

Rank Change: +11
Industry: Internet retail

4

 

Costco

 

Retail/General (mega/department store)

Rank Change: N/C
Industry: Retail/General (mega/department store)

5

Google

1

Internet search

Rank Change: +1
Industry: Internet search

6

Burger King

10

Restaurants

Rank Change: +10
Industry: Restaurants

7

Publix

5

Retail / Grocery

Rank Change: +5
Industry: Retail / Grocery

8

Levi’s

62

Retail / Fashion; clothes

Rank Change: +62
Industry: Retail / Fashion; clothes

Also view in:

Global India

9

 

Disney+

 

Internet retail

Rank Change: N/A
Industry: Internet retail

10

Dunkin’ Donuts

1

Restaurants

Rank Change: +1
Industry: Restaurants

11

Apple Music

25

Internet retail

Rank Change: +25
Industry: Internet retail

12

Spotify

10

Internet retail

Rank Change: -10
Industry: Internet retail

13

HBO

6

Internet retail

Rank Change: +6
Industry: Internet retail

14

Kroger

3

Retail / Grocery

Rank Change: +3
Industry: Retail / Grocery

15

Pizza Hut

6

Restaurants

Rank Change: +6
Industry: Restaurants

16

 

Overstock

 

Internet retail

Rank Change: N/A
Industry: Internet retail

17

 

WayFair

 

Internet retail

Rank Change: N/A
Industry: Internet retail

18

Whole Foods Market

33

Retail / Grocery

Rank Change: +33
Industry: Retail / Grocery

19

McDonald’s

12

Restaurants

Rank Change: -12
Industry: Restaurants

21

KFC

13

Restaurants

Rank Change: -13
Industry: Restaurants

22

PayPal

40

Banks / Retail

Rank Change: +40
Industry: Banks / Retail

Also view in:

Global United Kingdom

23

Dell

53

Electronics

Rank Change: +53
Industry: Electronics

24

 

Prime Video

 

Internet retail

Rank Change: N/A
Industry: Internet retail

25

Target

43

Retail/General (mega/department store)

Rank Change: +43
Industry: Retail/General (mega/department store)

26

Pandora

5

Internet retail

Rank Change: +5
Industry: Internet retail

27

CVS/pharmacy

32

Retail / Health and beauty; drugstore

Rank Change: +32
Industry: Retail / Health and beauty; drugstore

28

Whirlpool

43

Appliances

Rank Change: +43
Industry: Appliances

29

Under Armour

60

Fitness

Rank Change: +60
Industry: Fitness

30

Safeway

9

Retail / Grocery

Rank Change: +9
Industry: Retail / Grocery

32

SUBWAY

27

Restaurants

Rank Change: -27
Industry: Restaurants

Also view in:

Germany Global Sweden

33

 

Venmo

 

Banks / Retail

Rank Change: N/A
Industry: Banks / Retail

34

 

Walmart

 

Retail/General (mega/department store)

Rank Change: N/C
Industry: Retail/General (mega/department store)

Also view in:

China Global

35

Trader Joe’s

20

Retail / Grocery

Rank Change: -20
Industry: Retail / Grocery

36

Albertsons

10

Retail / Grocery

Rank Change: -10
Industry: Retail / Grocery

37

Groupon

10

Internet retail

Rank Change: +10
Industry: Internet retail

Also view in:

Global India

38

Panasonic

12

Electronics

Rank Change: +12
Industry: Electronics

39

Sony

26

Electronics

Rank Change: +26
Industry: Electronics

40

Walgreens

1

Retail / Health and beauty; drugstore

Rank Change: +1
Industry: Retail / Health and beauty; drugstore

41

Chase

46

Banks / Retail

Rank Change: +46
Industry: Banks / Retail

42

Kmart

68

Retail/General (mega/department store)

Rank Change: +68
Industry: Retail/General (mega/department store)

43

Zappos.com

33

Internet retail

Rank Change: -33
Industry: Internet retail

44

FedEx

28

Shipping / Mail

Rank Change: +28
Industry: Shipping / Mail

45

YouTube

1

Social media

Rank Change: -1
Industry: Social media

46

Samsung

4

Electronics

Rank Change: -4
Industry: Electronics

47

Rite Aid Pharmacy

41

Retail / Health and beauty; drugstore

Rank Change: +41
Industry: Retail / Health and beauty; drugstore

48

Chipotle

25

Restaurants

Rank Change: -25
Industry: Restaurants

49

Starbucks

17

Restaurants

Rank Change: -17
Industry: Restaurants

50

Kohl’s

4

Retail/General (mega/department store)

Rank Change: -4
Industry: Retail/General (mega/department store)

51

USPS

13

Shipping / Mail

Rank Change: -13
Industry: Shipping / Mail

52

Lyft

51

Travel / Car rental

Rank Change: -51
Industry: Travel / Car rental

53

 

Peloton

 

Electronics

Rank Change: N/A
Industry: Electronics

54

UPS

32

Shipping / Mail

Rank Change: -32
Industry: Shipping / Mail

55

Dodge

50

Automotive

Rank Change: +50
Industry: Automotive

56

Comfort Inn

26

Travel / Hotels

Rank Change: -26
Industry: Travel / Hotels

57

Chevrolet

21

Automotive

Rank Change: +21
Industry: Automotive

58

Best Western

2

Travel / Hotels

Rank Change: +2
Industry: Travel / Hotels

Also view in:

Germany Global Sweden

59

Apple

10

Electronics

Rank Change: +10
Industry: Electronics

60

Old Navy

40

Retail / Fashion; clothes

Rank Change: -40
Industry: Retail / Fashion; clothes

61

 

WhatsApp

 

Social media

Rank Change: N/A
Industry: Social media

62

Gap

32

Retail / Fashion; clothes

Rank Change: +32
Industry: Retail / Fashion; clothes

Also view in:

Global United Kingdom

63

H&M

16

Retail / Fashion; clothes

Rank Change: +16
Industry: Retail / Fashion; clothes

64

Reebok

16

Fitness

Rank Change: -16
Industry: Fitness

65

T-Mobile

30

Telecommunications / Cell phone service providers

Rank Change: +30
Industry: Telecommunications / Cell phone service providers

66

FitBit

33

Electronics

Rank Change: -33
Industry: Electronics

67

Canon

15

Electronics

Rank Change: +15
Industry: Electronics

Also view in:

Germany Global India

69

Uber

16

Travel / Car rental

Rank Change: -16
Industry: Travel / Car rental

70

eBay

15

Internet retail

Rank Change: -15
Industry: Internet retail

71

Microsoft

22

Electronics

Rank Change: +22
Industry: Electronics

72

Hilton

37

Travel / Hotels

Rank Change: -37
Industry: Travel / Hotels

73

GE

8

Appliances

Rank Change: +8
Industry: Appliances

74

Subaru

13

Automotive

Rank Change: -13
Industry: Automotive

75

HP

11

Electronics

Rank Change: -11
Industry: Electronics

76

Ford

9

Automotive

Rank Change: -9
Industry: Automotive

77

Progressive

14

General insurance

Rank Change: -14
Industry: General insurance

78

Maytag

29

Appliances

Rank Change: -29
Industry: Appliances

79

Sprint

36

Telecommunications / Cell phone service providers

Rank Change: +36
Industry: Telecommunications / Cell phone service providers

80

Victoria’s Secret

18

Retail / Fashion; clothes

Rank Change: +18
Industry: Retail / Fashion; clothes

81

JetBlue Airways

56

Travel / Air

Rank Change: -56
Industry: Travel / Air

82

State Farm

19

General insurance

Rank Change: +19
Industry: General insurance

83

Macy’s

8

Retail/General (mega/department store)

Rank Change: +8
Industry: Retail/General (mega/department store)

84

Snapchat

35

Social media

Rank Change: +35
Industry: Social media

85

AllState

15

General insurance

Rank Change: +15
Industry: General insurance

86

IKEA

49

Retail/General (mega/department store)

Rank Change: -49
Industry: Retail/General (mega/department store)

87

Days Inn

21

Travel / Hotels

Rank Change: -21
Industry: Travel / Hotels

88

Sephora

59

Retail / Health and beauty; drugstore

Rank Change: -59
Industry: Retail / Health and beauty; drugstore

89

UnitedHealthcare

47

Health insurance

Rank Change: +47
Industry: Health insurance

90

Bank of America

30

Banks / Retail

Rank Change: +30
Industry: Banks / Retail

91

DIRECTV

32

Telecommunications / Cable providers

Rank Change: +32
Industry: Telecommunications / Cable providers

92

Expedia

47

Travel / Booking

Rank Change: -47
Industry: Travel / Booking

Also view in:

Global United Kingdom

93

Holiday Inn

50

Travel / Hotels

Rank Change: -50
Industry: Travel / Hotels

94

Yelp

9

Social media

Rank Change: +9
Industry: Social media

95

Honda

68

Automotive

Rank Change: -68
Industry: Automotive

Also view in:

China Global Japan

96

Xfinity (Comcast)

43

Telecommunications / Cable providers

Rank Change: +43
Industry: Telecommunications / Cable providers

97

Verizon

15

Telecommunications / Cell phone service providers

Rank Change: +15
Industry: Telecommunications / Cell phone service providers

98

AT&T

35

Telecommunications / Cell phone service providers

Rank Change: +35
Industry: Telecommunications / Cell phone service providers

99

Kaiser Permanente

35

Health insurance

Rank Change: +35
Industry: Health insurance

100

Hyundai

27

Automotive

Rank Change: -27
Industry: Automotive

101

 

TikTok

 

Social media

Rank Change: N/A
Industry: Social media

102

Wells Fargo

23

Banks / Retail

Rank Change: +23
Industry: Banks / Retail

103

Citibank

11

Banks / Retail

Rank Change: -11
Industry: Banks / Retail

104

Twitter

24

Social media

Rank Change: +24
Industry: Social media

105

Nationwide

2

General insurance

Rank Change: +2
Industry: General insurance

Also view in:

Global United Kingdom

106

Instagram

7

Social media

Rank Change: +7
Industry: Social media

107

Pinterest

1

Social media

Rank Change: +1
Industry: Social media

108

Skype

6

Telecommunications / Cell phone service providers

Rank Change: +6
Industry: Telecommunications / Cell phone service providers

109

Farmers

18

General insurance

Rank Change: +18
Industry: General insurance

110

USA Today

6

Media (newspapers, TV, online, mobile)

Rank Change: -6
Industry: Media (newspapers, TV, online, mobile)

111

Marriott

83

Travel / Hotels

Rank Change: -83
Industry: Travel / Hotels

112

The New York Times

1

Media (newspapers, TV, online, mobile)

Rank Change: -1
Industry: Media (newspapers, TV, online, mobile)

113

Enterprise

33

Travel / Car rental

Rank Change: -33
Industry: Travel / Car rental

Also view in:

Global United Kingdom

114

GEICO

57

General insurance

Rank Change: -57
Industry: General insurance

115

Facebook

23

Social media

Rank Change: +23
Industry: Social media

116

KAYAK

20

Travel / Booking

Rank Change: -20
Industry: Travel / Booking

117

Volkswagen

31

Automotive

Rank Change: -31
Industry: Automotive

118

MetLife

13

General insurance

Rank Change: +13
Industry: General insurance

119

CNN

2

Media (newspapers, TV, online, mobile)

Rank Change: -2
Industry: Media (newspapers, TV, online, mobile)

120

 

Tesla

 

Automotive

Rank Change: N/A
Industry: Automotive

Also view in:

China Germany Global

121

Airbnb

69

Travel / Hotels

Rank Change: -69
Industry: Travel / Hotels

122

American Airlines

6

Travel / Air

Rank Change: -6
Industry: Travel / Air

123

Hertz

14

Travel / Car rental

Rank Change: -14
Industry: Travel / Car rental

124

Alamo

6

Travel / Car rental

Rank Change: -6
Industry: Travel / Car rental

125

HUMANA

4

Health insurance

Rank Change: +4
Industry: Health insurance

126

Ally

113

Banks / Retail

Rank Change: -113
Industry: Banks / Retail

127

Southwest Airlines

118

Travel / Air

Rank Change: -118
Industry: Travel / Air

128

United/Continental

6

Travel / Air

Rank Change: -6
Industry: Travel / Air

129

Aetna

1

Health insurance

Rank Change: +1
Industry: Health insurance

130

Delta Air Lines

31

Travel / Air

Rank Change: -31
Industry: Travel / Air

131

Fox News

7

Media (newspapers, TV, online, mobile)

Rank Change: -7
Industry: Media (newspapers, TV, online, mobile)

132

Amtrak

6

Travel / Train

Rank Change: -6
Industry: Travel / Train

133

MSNBC

27

Media (newspapers, TV, online, mobile)

Rank Change: -27
Industry: Media (newspapers, TV, online, mobile)

134

The Wall Street Journal

37

Media (newspapers, TV, online, mobile)

Rank Change: -37
Industry: Media (newspapers, TV, online, mobile)

136

US Airways

15

Travel / Air

Rank Change: -15
Industry: Travel / Air

137

Budget

53

Travel / Car rental

Rank Change: -53
Industry: Travel / Car rental

138

Spectrum

2

Telecommunications / Cable providers

Rank Change: +2
Industry: Telecommunications / Cable providers

139

Ramada

65

Travel / Hotels

Rank Change: -65
Industry: Travel / Hotels

Also view in:

Germany Global

140

Orbitz

84

Travel / Booking

Rank Change: -84
Industry: Travel / Booking

141

Avis

39

Travel / Car rental

Rank Change: -39
Industry: Travel / Car rental

142

CIGNA

5

Health insurance

Rank Change: -5
Industry: Health insurance

Industry Rankings

Industry Simplicity Score Simplicity Premium
950 N/A
Industry Simplicity Score Simplicity Premium
823 4.7%
Industry Simplicity Score Simplicity Premium
789 5.8%
Industry Simplicity Score Simplicity Premium
772 6%
Industry Simplicity Score Simplicity Premium
725 4.3%
Industry Simplicity Score Simplicity Premium
712 2.9%
Industry Simplicity Score Simplicity Premium
688 3.2%
Industry Simplicity Score Simplicity Premium
673 6.4%
Industry Simplicity Score Simplicity Premium
664 5.1%
Industry Simplicity Score Simplicity Premium
661 4.8%
Industry Simplicity Score Simplicity Premium
658 6%
Industry Simplicity Score Simplicity Premium
634 7.1%
Industry Simplicity Score Simplicity Premium
608 N/A
Industry Simplicity Score Simplicity Premium
572 9.7%
Industry Simplicity Score Simplicity Premium
536 4.3%
Industry Simplicity Score Simplicity Premium
481 7.6%
Industry Simplicity Score Simplicity Premium
451 7.2%
Industry Simplicity Score Simplicity Premium
443 6.5%
Industry Simplicity Score Simplicity Premium
426 6.2%
Industry Simplicity Score Simplicity Premium
400 N/A

21

Industry Simplicity Score Simplicity Premium
397 5.9%
Industry Simplicity Score Simplicity Premium
364 4.8%
Industry Simplicity Score Simplicity Premium
290 6.9%
Industry Simplicity Score Simplicity Premium
252 7.7%
Industry Simplicity Score Simplicity Premium
240 7.4%

Money To Be Made

All brands can benefit from simplifying, but not all may benefit equally. To understand which brands in the United States can reap the greatest financial reward, and what they need to do to command more for their services, download the full report.